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Case Study — Plumber, Manchester

From 2 Calls a Week to 18 Leads a Month

How Dave H., a sole-trader plumber in Manchester, built a consistent lead pipeline using the TradesBooked system — without paying for ads or lead sites.

18
New enquiries per month
£4,100
Additional monthly revenue
Page 1
Google ranking for key terms
23
Google reviews (from 4)

The Problem

Dave had been plumbing in Manchester for 8 years. Good reputation, quality work, happy customers. But his business was entirely word-of-mouth.

When referrals slowed down, he had nothing to fall back on. No website (just a Facebook page), no Google presence, and no system to generate enquiries.

He was getting 2-3 calls a week — barely enough to stay busy. He had tried Checkatrade but hated competing on price with 10 other plumbers for every lead.

The Solution

Built a new conversion-focused website designed to rank on Google and convert visitors into enquiries

Claimed and fully optimised his Google Business Profile with photos, services, and proper categories

Set up an automated review collection system that sends SMS requests after every job

Created dedicated pages for every service: boiler repairs, emergency plumber, bathroom plumbing, etc.

Targeted Manchester and 8 surrounding towns with hyper-local SEO

Implemented missed call text-back so no enquiry ever gets lost

The Timeline

Week 1-2

Foundation

New conversion-focused website built. Google Business Profile claimed and optimised. Review collection system set up.

Week 3-4

Content & SEO

Service pages created for every plumbing service. Local SEO targeting Manchester and surrounding areas. Schema markup added.

Week 5-8

Momentum

First organic enquiries started coming in. Google Business Profile began appearing in local pack. Reviews increased from 4 to 12.

Week 9-12

Results

Consistent 4-5 enquiries per week. Ranking on page 1 for "plumber Manchester" and 12 other keywords. Reviews now at 23.

“I went from 2 calls a week to booking 3 weeks ahead. TradesBooked changed everything. For the first time in 8 years, I have a proper lead system — not just hoping the phone rings.”

— Dave H., Plumber, Manchester

The ROI

Monthly investment

£297

Additional monthly revenue

£4,100

Return on investment

13.8x

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